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Information about Job

Job Title:   Nightshift Customer Support Representative (Work from Home & Flexi Hours)
 
Job Location:   Kuala Lumpur
 
Job Salary:   Negotiable
 
Education:   SPM
 
Experience:   No Experience Required
 
Preferred Age:   25 - 45 Years
 
Job Description:  

Responsibilities:

  • Manage daily task and meet Service Level Agreements (SLA) targets

  • Handle high volume of tickets and calls in an efficient, effective and friendly manner

  • Answer customer questions regarding account information, order status, return status, product information, policies, procedures, site navigation and payments

  • Makes a genuine effort to meet the needs of the customer and make their experience pleasant

  • Liaise with appropriate departments to resolve issues brought up by customer

  • Utilize available resources to efficiently handle customer requests

  • Providing excellent Customer Service

Requirements:

  • Prior experience within a retail or customer service environment preferred.

  • Excellent verbal and written communication skills including proper use of grammar and vocabulary.

  • Resilient character, possessing a high degree of patience and tolerance for stress.

  • Capable of regular, reliable and timely attendance based on the hours you selected or assigned.

  • Able to read and carry out various written instructions and follow oral instructions.

  • Good command of written and spoken English

  • Good command of written and spoken Mandarin is an added advantage

  • A secured high-speed Internet connection

  • Own computer/laptop and headset with microphone

  • Good typing speed (min 40 wpm)

  • Mandatory training will be provided at our office in Pudu, KL for 10 working days.

  • Can Start work immediately is an added advantage

  • Enthusiastic, self-motivated and customer focused

  • Flexibility to work split shifts, evenings, weekends and holidays

Remuneration
You will receive an hourly base pay plus monthly incentives based on performance.

Schedule:

Work for 15 hours per week, generally Monday – Friday between the hours of 6pm-8am, dependent on schedule.


Work At Home

It’s convenient, but it doesn’t work for everyone. Although you're home, your role is part of a virtual support center so you must be disciplined, available and resourceful to meet business demands. You’ll need a space free of distractions with a computer or laptop and stable internet connectivity (minimum Internet speeds of 2.0 Mbps upload and 5 Mbps download) in order to assist our customers. Please visit http://www.speedtest.net/ to test your current internet speeds.
 
 
Salary (MYR):   Negotiable
 
Last Date:   2017-12-31
 

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Information about the Company

Company Name: OffGamers Sdn Bhd
 
Email Address:
hr@offgamers.com
 
Company's Phone: 03-92234673
Land Phone: 03-92234673
 
Business Details:
OffGamers Sdn Bhd handles the Customer Support operation of an international online gaming store - OffGamers. We are located in Pudu within five-minute walk from STAR LRT - Pudu station. The average employee age is below 30 and the working attire is casual. OffGamers has been in the gaming store industry since 2002. We are a one-stop online store for MMORPGs (Massively Multiplayer Online Role Playing Game). Our Customer base and product range has grown exponentially over the last few years, and our full range of products and services can be found at www.offgamers.com. OffGamers believes that it is important that every staff knows where the Company is headed to and the official company vision and mission statement. We concentrate on what should be our most important assets, YOU. We will continue to train & upgrade all our staff and keep working on ways to improve the working environment so that everyone feels happy and energetic when coming to work.
 
Company Website: http://www.offgamers.com
 
 

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