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Information about Job

Job Title:   Customer Service and Operations Lead
Job Location:   Petaling Jaya
Job Salary:   Will discuss during interview
Education:   College
Experience:   1 - 2 Years
Preferred Age:   20-40 Years
Job Description:  

As a Customer Experience Officer, you will be responsible for the end-to-end service we deliver to customers - from customer enquiries to on-time fulfillment, returns and QC. The scope of work includes:
- Replying and maintaining records of customer enquiries within set response times
- Coordinate inbound and outbound processes to ensure that all deliveries and pickups are performed on time
- Updating records and feedback for continuous improvement to increase customer satisfaction
- Preparing and styling customers for exclusive individual showroom appointments
- Convert leads into sales
- Implement the highest standards of QC during inbounding


This job is for you if you identify with the following:
- Proficient with Microsoft Office (especially Excel)
- highly organised and detailed
- keen eye for fashion styling and upselling
- delight in bringing the best customer experience to customers who get in touch with us
- highly proficient problem solving skills
- high tolerance, patience and able to maintain composure under high stress situations
- able to multi-task
- fluent in written and spoken Malay and English
Salary (MYR):   Will discuss during interview
Last Date:   2016-10-31

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Information about the Company

Company Name: Rent A Dress
Email Address:
Company's Phone: 0379318868
Land Phone: 0379318868
Business Details:
We are an unconventional team driven to deliver the ultimate customer experience and making beautifully made dresses accessible to the modern woman through the rental model.
Company Website: http://www.rentadress.com.my/

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