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Information about Job

Job Title:   Quality Assurance Executive
 
Job Location:   Kuala Lumpur
 
Job Salary:   2000 - 3500
 
Education:   Degree
 
Experience:   No Experience Required
 
Preferred Age:   20 - 25 Years
 
Job Description:  

Quality Assurance Executive

•To conduct call monitoring on the calls that have been made by the respective telemarketers to ensure sales obtained comply with tele-script and product features

•To objectively assess and provide constructive feedback on the quality of phone handling skills of telemarketers according to preset criteria

•Hold regular calibration sessions with the call centre conterparts, provide constructive criticism and feedback on vital areas of call quality and performance

•Communicate and report regularly to Training / Operation Manager / Campaign Managers on areas to improve quality

•Continuosly review and fine-tune the call centre quality assurance scheme to ensure it meets with the business requirements and customer expectations

•Benchmark our quality standard with the market trend on an on-going basis

•Hold briefing sessions with telemarketers to ensure the quality objectives of call centre and quality assurance scheme are adequately communicated

•Track daily productivity

 JOB REQUIREMENTS:

ʉۢCandidates must possess at least a Higher Secondary, STPM, A Level, Pre-U, Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in any field

•Required language (s): Mandarin, Bahasa Malaysia, English

•Preferably Junior Executives specializing in Quality Control / Assurance or equavalent

•Fresh graduates/ Entry level applicants are encouraged to apply

•Expected to work  5 days a week

•Ability to work long hours

•Will receive basic salary and allowance

•Relevant training will be provided


 
 
Salary (MYR):   2000 - 3500
 
Last Date:   2015-02-20
 

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Information about the Company

Company Name: UTS Marketing Solution Sdn Bhd
 
Email Address:
ilya.izura@unitedteleservice.com
 
Company's Phone: +603 2036 6815
Land Phone: +603 2711 0933
 
Business Details:
Outsource telemarketing company
 
Company Website: http://www.unitedteleservice.com/
 
 

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